NBN Integration Services

Our comprehensive NBN Integration service is the easiest way to connect your existing telephone and/or data network to the NBN.

NBN Fibre To The premises

Some parts of Australia will be getting the Fibre to the Premises (FTTP) version of the NBN. In these areas, the existing Telstra copper network will be decommissioned about 18 months after the NBN becomes active.

An NBN Premises Connection Device will be installed on the outside of your premises as part of the street construction work. It will usually be installed close to the existing Telstra telephone cable lead-in pipe.

NBN Premises Connection Device (external)

To avoid disconnection of your broadband internet and/or landline telephone services, you will need to contact your preferred service provider and get your broadband internet and telephone services activated on the NBN, before the switch off date of the old copper network.

 Your service provider will then organise for an NBN technician to install the NBN equipment.

Considerations when ordering your telephone services

If you have any monitored alarm services such as medical, fire or security alarms that dial out using a voice service, carefully consider the following two points when ordering telephone services over the NBN:

·         You should opt for the NBN Backup Battery

·         Make sure the telephone service is delivered from the UNI-V port of the NBN Connection Box, not a Voice over IP (VoIP) product delivered by a Wi-Fi router supplied by your service provider. Dial-up data services do not function reliably using VoIP.

For example, iiNet offer two different products, Netphone and Fibre phone.

·         Netphone is a VoIP product, your telephone equipment plug into your iiNet router, and this is not reliable for fax machines, dial up modems, security, medical or fire alarms. It is suitable for voice communication (humans) only.

·         Fibre phone is a carrier grade telephone service, your equipment plugs into the UNI-V port of the NBN Connection Box, and this service is designed to replace the traditional Telstra type of telephone connection.

NBN Standard Installation

An NBN technician will install an NBN Connection Box, and if required, a Battery Backup. The NBN Connection Box requires power, and needs to be close to the external Premises Connection Device.

During a standard installation, the NBN technician will install an NBN Connection Box on the inside of your premises, near an existing power point and close to the external Premises Connection Device.

NBN Battery Backup and Connection Box (internal)

To use your broadband internet services over the NBN network, you will need to connect a router (with a WAN port) to the first UNI-D port underneath the NBN Connection Box with an Ethernet cable.

To use your telephone service over the NBN network, you will need to connect a telephone handset to the first UNI-V port underneath the NBN Connection Box.

NBN Connection Box Ports

This means relocating your Wi-Fi router and your telephone to the location where the NBN technician installs the Connection Box.

Standard installation of NBN equipment does not include additional network wiring beyond the installation of the NBN Connection Box.

Relocating your Telephone and Wi-Fi router

Relocating your Wi-Fi router may affect your Wi-Fi coverage. The Wi-Fi footprint may be altered if the router is moved to the NBN equipment location (generally at the front of your premises).

If you would prefer your Wi-Fi router to be in a different room to the NBN Connection Box, you may require additional cabling to be installed between the preferred location of your Wi-Fi router and the NBN Connection Box.

Also, if you have any monitored alarm services such as medical, fire or security alarms that dial out using a voice service, or wish to continue using your existing telephone outlets, cabling installation and modification will be required.

NBN Integration Services

We can modify the existing wiring in your home or office, and install additional cabling, to integrate your services delivered over the NBN with your existing data network and/or telephone wiring.

Each premises is unique, so we offer a free visit to assess your requirements and provide a price estimate for any cabling modifications required to fully integrate the NBN into your home or office.