The following is for TPG, iiNet or Internode customers with a pending connection order for FTTB in Perth, Western Australia.
Your service will be connected up to the telephone outlet inside your premises provided there is no fault with the wiring. Please locate and choose the outlet you wish to have activated before the appointment and make sure the technician can access the outlet without obstruction.
If you are asked to arrange access to the communications MDF in your building, or to contact your building manager in advance, please do so otherwise the technician may not be able to install your service on the day.
On the day of the appointment, please unpack, plug in and switch on your modem. If you are unsure on how to plug in the modem, the technician will assist you.
Most installations take less than 20 minutes to complete.
You should only complete this form after you have received your new modem. Your new modem will automatically configure itself after the technician has activated the line.
If you wish to use an existing modem you may need to configure it yourself with your account username and password in order to connect to the internet. The technician will activate and test your line during the appointment but will be unable to assist you with the modem configuration.
If you don’t wish to complete this form, please call us on (08) 6118 0550 during business hours. If your call is unanswered, please leave a voicemail message as our office is not always attended.
You can also simply reply to the SMS you received and a human will read it and respond accordingly.
Please note, there is no charge to you, from us, for this service.
Holiday Period Shutdown
Please note, The Broadband Doctor will be closed from Saturday 25th December 2021 through to Monday 3rd January 2022 inclusive. If you require an installation during this period please contact your service provider directly to make alternative arrangements.