Your service will be connected up to the telephone outlet inside your premises provided there is no fault with the wiring. Please locate and choose the outlet you wish to have activated before the appointment and make sure the technician can access the outlet without obstruction.
If you are asked to arrange access to the communications MDF in your building, or to contact your building manager in advance, please do so otherwise the technician may not be able to install your service on the day.
On the day of the appointment, please unpack, plug in and switch on your modem. If you are unsure on how to plug in the modem, the technician will assist you.