iiNet have appointed us (The Broadband Doctor) as an authorised contractor for the Perth metropolitan area. We are contacting you because iiNet has assigned a service assurance task to us, and we are required to visit your premises and conduct testing on your broadband service.
Testing is required before certain issues can be escalated with NBN.
You, or a representative on your behalf (over the age of 18 years) is required to be present to provide access to your premises in order to perform the assurance task.
We will need to access certain wall outlets, any NBN boxes and your modem to conduct our tests. Please ensure they are accessible during the visit.
There is no charge to you for this service.
We book appointments in 4 hour timeslots. We regret that we cannot provide fixed time appointments due to logistical constraints. You may select the option of being contacted 30 minutes prior to arrival though, so that you do not need to wait at the premises for 4 hours.
Most assurance visits take less than 30 minutes to complete.
Other Ways to Book
If you don’t wish to complete this form, or cannot find a timeslot that suits below, please call us on (08) 6118 0550 during business hours. If your call is unanswered, please leave a voicemail message as our office is not always attended.
You can also simply reply to the SMS you received and a human will read your message and respond accordingly.